Return policy
At Zelures, we believe that every detail matters — including your returns. Your satisfaction is at the heart of everything we do, and we are pleased to offer an effortless and refined returns process, designed to ensure your experience remains exceptional.
Return Window
We gladly accept returns and exchanges within 14 days of delivery. To qualify, items must be returned in their original, unused condition, with all tags and packaging intact — reflecting the quality and care with which they were received.
How to Initiate a Return
Your dedicated Zelures Customer contact team is here to assist you.
We have prepared a simple 3-step guide to help you through the return process.
Click the link below to view the full step-by-step guide:
If you require further assistance or have any questions, please do not hesitate to contact our team — we aim to respond within 24 hours.
For International Returns
For our valued international clients, we kindly ask that returned packages be clearly marked as "Returned Goods" to ensure a smooth customs process. Please note that return shipping costs are the responsibility of the customer. For your peace of mind, we recommend using a trusted, trackable shipping service.
Refunds
Upon safe receipt and careful inspection of your return, your refund will be processed to your original payment method within 7 business days. Please note that original shipping fees are non-refundable, in keeping with standard practice.
Need Personal Assistance?
Our team is at your service. Should you have any questions or require personalized support, we invite you to contact us. We are delighted to assist you and aim to respond within 24 hours, ensuring your experience with Zelures is nothing short of exceptional.