Question 1

Is my payment information secure?

Accepted Answer

Yes. All payments are encrypted and processed via trusted third-party providers. We never store card details.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

Orders are processed quickly. Contact us as soon as possible at clientservice@zelures.com — we’ll do our best to assist.

Question 3

How do I return an item?

Accepted Answer

Returns are easy with our simple 3-step guide. Just follow the instructions to prepare and ship your return.Need more details? Visit our Return Policy Page. for everything you need to know.

Question 4

Do I pay for return shipping?

Accepted Answer

Yes — unless the return is due to our error (wrong or damaged item).

Question 5

How long does a refund take?

Accepted Answer

Refunds are processed within 7 business days after we receive and inspect your return.

Question 6

What is your return policy?

Accepted Answer

You can return unused items within 14 days of delivery. Products must be in their original condition and packaging. For full details and instructions, please visit our Return Policy Page.

Question 7

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide, with a focus on Canada, Australia, and New Zealand.

Question 8

How long does delivery take?

Accepted Answer

Average delivery time:Canada: 5–9 business daysAustralia & New Zealand: 6–12 business days           Delivery times may vary by location and customs processing.

Question 9

How much does shipping cost?

Accepted Answer

We offer free standard shipping on all orders — no minimum spend, no hidden fees.

Question 10

Can I track my shipment?

Accepted Answer

Yes. You’ll receive a tracking link once your order is shipped.

Question 11

Will I have to pay import duties or taxes?

Accepted Answer

Yes. Import fees (if applicable) are the responsibility of the customer and are not included in our prices.

Question 12

I never got my order, what to do?

Accepted Answer

If your order hasn’t arrived within the expected delivery window, please check your tracking link first. Still no update? Contact us at clientservice@zelures.com with your order number — we’ll investigate immediately and make it right.

Question 13

An item I want is sold out. Will it come back?

Accepted Answer

Some items are restocked. Feel free to email us with the product name — we’ll let you know availability.

Question 14

How can I contact Zelures?

Accepted Answer

You can reach us anytime at clientservice@zelures.com — we typically respond within 24 hours, 7 days a week. Prefer a form? Visit our Contact page to send us a direct message.

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